Axolot ID & security
Sign-in & two-factor authentication
Sign in with e-mail, Google or Apple, and protect your Axolot ID with two-factor authentication.
Create an Axolot ID
- Enter your name, e-mail and password, or use Google or Apple.
- Enter your mobile number (Switzerland, Germany, Italy, Austria, Luxembourg or Liechtenstein) and confirm it with the code received by SMS.
- Confirm your e-mail address via the link you receive (e-mail sign-up only).
Sign in
- E-mail and password.
- Sign in with Google or Apple.
- Password reset if you forget your password.
Google or Apple account
Your e-mail is already verified and no local password is created. You can set one from your profile to also sign in with e-mail. After your first sign-in, configure a second factor (verified phone or TOTP app) before accessing the application.
Two-factor authentication (2FA)
A second factor is required to protect your Axolot ID. Two methods are available, configurable from the « Security » tab of your profile.
- SMS, where a code is sent to your verified number at each sign-in (enabled by default after sign-up with a validated phone).
- Authenticator app (TOTP), such as Google Authenticator, Authy or equivalent, with recovery codes to store safely.
You can enable both methods at once. To disable one, the other must remain active to avoid locking your account.
Profile
Your profile is organised into three tabs.
- My account, to change your name, e-mail and phone number.
- Security, to change your password and manage your two-factor authentication methods (SMS and TOTP app).
- My data, to export all of your personal data (JSON/CSV) in accordance with FADP art. 28.
Store your TOTP recovery codes outside your phone. Once your number is verified at sign-up, changing it requires contacting support.